Shipping policy
At Soxjoy, we want your orders to arrive smoothly and on time. Please see the following information for order processing, shipping times, and delivery details.
Order Processing: Processing time is 1-3 business days (Monday to Friday).
Shipping cut-off time is 5:00 PM Hong Kong Standard Time (GMT+08:00).
No processing or shipping on public holidays. Processing times may be slightly longer during peak periods.
If there are any significant delays in your order processing, we will contact you via email as soon as possible.
Shipping Destination
Countries and Regions Where Services Are Available
North America: USA, Canada, Mexico
South America: Brazil
Europe: UK, Germany, France, Italy, Spain, Switzerland, Sweden, Portugal, Norway, Ireland, Netherlands, Poland, Belgium, Greece, Turkey, Slovenia, Slovakia, San Marino, Serbia, Monaco, Moldova, Romania, Luxembourg, Liechtenstein, Lithuania, Latvia, Croatia, Czech Republic, Montenegro, Finland, Vatican City, Denmark, Bosnia and Herzegovina, Bulgaria, Austria, Estonia, Albania, and Hungary;
Asia: Japan, South Korea, Singapore, Malaysia, Israel, Hong Kong SAR, Macau SAR, and Taiwan SAR.
Oceania: Australia, New Zealand
Continuously updating…
For example:
1: Delivery is not possible if your delivery address is located on an island, in a forest, desert, or a sparsely populated remote village or area. Please consider delivery possibilities based on your delivery address when placing your order.
2. If your country's government is unstable and there is significant social control, the likelihood of receiving your goods is low.
Reference: If your country has stable local mail reception and logistics are relatively normal, then you will definitely receive our products.
Estimated Delivery Time
Estimated delivery time varies depending on your region and the delivery method selected at checkout.
United States: 5-8 business days
Canada: 7-15 business days
Europe: 6-12 business days
Australia/New Zealand: 7-15 business days
Other International Destinations: 10-25 business days
Please note that these are only estimated delivery times, not guaranteed delivery times.
Shipping Costs
Free shipping on orders over $49
For orders under $49, shipping costs vary depending on the destination.
USA: $7.99
Canada: $8.99
Europe: $7.99
Australia/New Zealand: $8.99
Other International Destinations: $12.99
Order Tracking
You will receive a shipping confirmation email with tracking information after your order is shipped.
Please wait 1-3 business days after your package is shipped for tracking information updates.
Delays
Delivery times may be affected by factors beyond our control, including but not limited to:
Airline delays
Inclement weather
Customs inspections
Public holidays
High order volume
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that the shipping address you enter at checkout is correct.
Soxjoy is not responsible for order shipping issues caused by incorrect addresses provided by customers. If you find any errors in your order details, please contact us as soon as possible at support@tidyark.com.
Lost, Stolen, or Delayed Packages
Once the order is shipped, it is the responsibility of the carrier. If your package is lost, delayed, or shows as delivered but cannot be found, please contact the carrier first using your tracking number.
If you still need assistance, please feel free to contact us at support@Soxjoy.com, and we will do our best to help you.
Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and import fees, the specific amount of which depends on the regulations of your country. These fees are borne by the customer.
Soxjoy is not responsible for delays caused by customs clearance.
Partial Shipments: In some cases, items in the same order may be shipped separately due to product stock or warehouse location. If this occurs, you will receive separate tracking updates (if any).